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FAQs


What is CLAYAKAR?
AKAR in Sanskrit means forms and shapes, therefore the new name CLAYAKAR for this website focusing on forms made in Clay. 
History  
AKAR was established in 1998.by Sanjay and Jigna Jani,  both  architects with a passion for ceramics. Art, architecture and designed converged in one location, both at a brick and mortar and an online store  for many years. 
Is www.akardesign.com still functional?
Yes, it is still active until we have completely transitioned to the new website. 
Do I need to create an account?
Creating and account is optional, but quick and easy. Checkout will be quicker since the account will prefill your billing and shipping address on subsequent orders and allow easy access to your order history, status and shipping updates. 
What are my payment options?
We accept payment through all major Credit cards, Paypal and Check. 
What is your privacy policy?
We do not share or sell any personal information. All information is for the exclusive use of AKAR and is kept private at all times.
Can I purchase a gift certificate?
At this time, we do not offer any gift certificates, but it is on our list of future updates for the website. 
Will I receive an email confirmation?
Yes. We will send you  email confirmation  when we receive your order and when it is on your way to you. 
How do I report damaged items?
If your shipment arrives damaged, please contact us as soon as possible at contact@clayakar.com. We insure all packages and submit the claims. Please keep all the original boxes, packaging material and damaged item until the claim process is completed. 
What is your return policy?
Please contact us at 319.351.1227 or contact@clayakar.com and return the items within 14 days.  Items must be returned in original unused condition and according to our packaging guidelines. Shipping and Handling costs are non refundable. Return your package to: AKAR, 257 E. Iowa Avenue, Iowa City, IA 52240. We will notify you by email once we have received and processed your returned item(s).
Can I cancel my order?
Yes, as long as it has not shipped yet. Please contact us at 319.351.1227 or contact@claygallery.com as soon as possible. 
Reproduction & Borrowing of Website Images:
Photographs & graphics are exclusive property of ClayAkar and may not be used without written permission.
Can I have my item(s) gift-wrapped?
At this time, we do not offer gift wrapping  but it is on our list of future updates for the website. 

 


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